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Customer Success Manager

Position Summary

NatureBox is looking for an Customer Success Manager to join our Corporate Sales team. 

Our Customer Success team owns every relationship with our rapidly expanding client base. As an Customer Success Manager, you are the main point of contact for facilities, HR, and senior executives at both growing startups and established corporations. It will be your responsibility to understand our clients unique needs, develop balanced snack plans, and drive further NatureBox adoption through upselling and program upgrades.

We’re looking for a natural relationship builder who can manage both day-to-day conversations, as well as high level strategic discussions focused around driving revenue and expanding the NatureBox corporate brand. Huge plus if you are a creative thinker who is not satisfied with the status quo and who will continually help evolve the process/tools of our organization! 

Key Responsibilities:

  • Build long-term relationships with decision makers to maintain and grow NatureBox revenue
  • Ensure client happiness and engagement through impeccable communication 
  • Collaborate effectively with multiple NatureBox business units: Operations, Product, Forecasting, Nutrition, and Marketing
  • Drive revenue through upsell opportunities and referrals with existing client base
  • Manage client needs and become a product expert in inventory, nutrition, packaging, new products, and new programs
  • Maintain relationships through constant email, phone, in-person interactions

Candidates we're looking for will have:

  • Bachelors Degree, preferred
  • Minimum 1-year of relevant work experience 
  • Very strong communication/organization skills
  • Superior verbal/written skills
  • Knack for working well with a wide range of people/departments, both internally and externally
  • Ability to operate in a highly ambiguous and fast-paced environment

Why Apply?

  • Work with one of the fastest growing food startups
  • Have a chance to help build a unique sales program from the ground floor
  • Competitive salary and benefits

About NatureBox

NatureBox (www.naturebox.com) is a direct to customer brand that sells food subscriptions to families and offices across the U.S. We aim to bring snack discovery online and give consumers a way to buy unique, great tasting snacks from a source that they can trust. NatureBox is located in Redwood City, CA and is backed by leading venture capital firms.

 

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